As part of our guarantee, we have your back. This means that if there is any damage or defect in the workmanship of the jewelry, we will take care of your product for 2 years from the date of purchase. Just contact us and we will find a solution together. We work with top manufacturers to create handcrafted, responsibly sourced pieces that are built to last. We are confident in the quality of our product, hence the 2 year guarantee. This also means that the warranty covers lost items, scratches caused by normal wear and tear (such as a bent ring or broken chain, fading from exposure to water or alcohol due to oxidation), improper use or storage of the product, and any modification to your product are made by third parties outside, does not cover.